Privacy Policies

At LUXERSTAY, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our platform, as well as your rights regarding that data. By using our services, you agree to the practices described in this policy.

We collect personal information from you when you register an account, browse our platform, list properties, or engage in transactions. This information may include, but is not limited to, your name, email address, phone number, and any other details required to provide our services. For real estate agents, we may collect additional information such as your agency name, property details, and images you upload. Information may also be gathered through your interactions with our platform, including browsing behavior, communication with agents, and transaction history.

We use the information we collect to provide, maintain, and improve our services. Specifically, your personal data allows us to:

• Facilitate the listing, browsing, and transaction process between agents and property seekers.
• Communicate with you about your account, property listings, or inquiries.
• Process payments for premium services or subscriptions.
• Analyze usage patterns to enhance user experience and site functionality.
• Send marketing communications or special offers (if you have opted in).
• Comply with legal obligations and enforce our Terms and Conditions.

We may also collect non-personally identifiable information through cookies and similar tracking technologies. These cookies help us improve site performance, understand user behavior, and customize your experience. You can manage or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our platform.

LUXERSTAY value s your trust, and we do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating the platform, such as payment processors, hosting services, or customer support. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was provided. We may also disclose your information in response to legal requests, such as court orders, or to protect our rights and the safety of our users.

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. This includes the use of encryption, firewalls, and secure hosting environments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have rights regarding your personal data, including the right to access, correct, or delete your information. You may also withdraw your consent to our use of your data at any time, subject to legal or contractual restrictions. To exercise your rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example, if you are an agent, your property listings and transaction history may be retained for compliance and auditing purposes. When your data is no longer needed, we will securely dispose of it in accordance with best practices.

Our platform may contain links to third-party websites, such as property-related services or external advertisements. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on our platform, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your data.